06-21-2016 12:09 AM
06-21-2016 12:59 PM
I would like to welcome you to the HP Support Community where you can ask questions, find solutions and get help with the issues you experience. If my reply resolves your issue or answer your question(s), please let others know this reply was helpful by clicking the Accept as Solution button.
The LED lights near the Caps Lock and Num Lock keys will blink if an error is detected during the startup process. The LEDs will blink a number of times in a sequence and then stop. It sounds like the number of blinks in the sequence you are experiencing is 1 blink. This means that the CPU is not functional.
You can try to reseat the CPU and check all of the connections first to see if maybe for some reason it is just not connecting properly.
Thanks for being a part of the HP community. Please let me know if this helps resolve the issue. If you require further assistance I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, please click the "thumbs up" to give me a Kudos.
Have a great day!
I work on behalf of HP
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04-28-2017 09:14 AM - edited 04-28-2017 09:24 AM
Thanks for stopping by the HP community. A very good day to you. :) I reviewed the post regarding the computer’s capslock light blinking. I will be delighted to assist you here. :)
Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. :) You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you. :)
First off, to assist you better, I would require more information regarding this.
- Please provide the complete model# and the operating system used.
- It looks like a hardware issue with the computer.
- Please try these steps. Please perform a hard reset first. Click here
- Then try to roll back the bios from this link by clicking here Please try both the options mentioned in the link.
- This should work if things go well, the computer should be up and running.
- If it still does not work, please contact HP phone support to get the unit serviced.
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.
They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a terrific week ahead. :)
I am an HP Employee