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janeway9
Level 1
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Message 1 of 5
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Solved!

Stuck in diskscan and repair loop

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

My laptop is stuck in the scanning and repairing loop. I can't get the os to start. It will scan and get to 71% then restarts. I've gone into the boot screen and ran hard drive scan and one said failed. It doesn't give me any information on why or how to fix it. I'll exit that menu and it just goes back to disk checking and restarting loop. What if anything can I do?

 

Also I have tried to do recovery from that menu but once I click it..it says starting pc reset and then goes to an error. So I can't do a reset either. 

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janeway9
Author
Level 1
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Message 3 of 5
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HP Recommended

I could probably replace it myself. I found all my paperwork and discovered it was still under warranty so I just contacted HP and I'm sending it in for repair. 🙂

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4 REPLIES 4
Lil_Boy_Blue
Level 12
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HP Recommended

Hi

If the hard disk is failing it needs replacing. 

Results for "Pavilion x360" (40)

So what capabilities do you feel you have, in respect of this...

W7 and W10 Repair.png

 

If in doubt please ask.

 

 

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janeway9
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Level 1
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HP Recommended

I could probably replace it myself. I found all my paperwork and discovered it was still under warranty so I just contacted HP and I'm sending it in for repair. 🙂

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Lil_Boy_Blue
Level 12
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Message 4 of 5
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Magic.

 

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ctkimba
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HP Recommended

my laptop does not take disk.

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