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Stuck in restart
04-05-2021 05:58 PM

04-06-2021 09:44 AM

What's the message that is appeared on the screen when it restarts?
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
04-06-2021 10:11 AM

Thanks for your prompt reply. The screen just stays in restarting mode. I was finally able to get it to close down to a black screen and after about an hour I was able to reboot. Could it have been overheated? So far, it is good this morning.
thanks again
04-06-2021 06:10 PM

That's possible -- although I have an Envy and don't have overheating with it and that is more often associated with the Spectres.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP

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