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Gunth
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Solved!

Stuck in restart

HP Recommended
HP Envy
Microsoft Windows 10 (64-bit)

My laptop is stuck in restarting mode.  What can I do to fix this?

 

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WAWood
Level 16
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@Gunth 

That's possible -- although I have an Envy and don't have overheating with it and that is more often associated with the Spectres.



I am a volunteer and I do not work for, nor represent, HP

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WAWood
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@Gunth 

What's the message that is appeared on the screen when it restarts?



I am a volunteer and I do not work for, nor represent, HP
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Gunth
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Thanks for your prompt reply. The screen just stays in restarting mode.  I was finally able to get it to close down to a black screen and after about an hour I was able to reboot. Could it have been overheated?  So far, it is good this morning. 

thanks again

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WAWood
Level 16
Level 16
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HP Recommended

@Gunth 

That's possible -- although I have an Envy and don't have overheating with it and that is more often associated with the Spectres.



I am a volunteer and I do not work for, nor represent, HP
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