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Gunth
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Solved!

Stuck in restart

‎04-05-2021 05:58 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

My laptop is stuck in restarting mode.  What can I do to fix this?

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions
WAWood
Level 16
Level 16
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Message 4 of 4
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‎04-06-2021 06:10 PM

HP Recommended

@Gunth 

That's possible -- although I have an Envy and don't have overheating with it and that is more often associated with the Spectres.



I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
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Message 2 of 4
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‎04-06-2021 09:44 AM

HP Recommended

@Gunth 

What's the message that is appeared on the screen when it restarts?



I am a volunteer and I do not work for, nor represent, HP
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Gunth
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Message 3 of 4
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‎04-06-2021 10:11 AM

HP Recommended

Thanks for your prompt reply. The screen just stays in restarting mode.  I was finally able to get it to close down to a black screen and after about an hour I was able to reboot. Could it have been overheated?  So far, it is good this morning. 

thanks again

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WAWood
Level 16
Level 16
34,852 24,531 3,145 7,829
Message 4 of 4
Flag Post

‎04-06-2021 06:10 PM

HP Recommended

@Gunth 

That's possible -- although I have an Envy and don't have overheating with it and that is more often associated with the Spectres.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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