• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-05-2021 05:58 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

My laptop is stuck in restarting mode.  What can I do to fix this?

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2021 06:10 PM

HP Recommended

@Gunth 

That's possible -- although I have an Envy and don't have overheating with it and that is more often associated with the Spectres.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-06-2021 09:44 AM

HP Recommended

@Gunth 

What's the message that is appeared on the screen when it restarts?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-06-2021 10:11 AM

HP Recommended

Thanks for your prompt reply. The screen just stays in restarting mode.  I was finally able to get it to close down to a black screen and after about an hour I was able to reboot. Could it have been overheated?  So far, it is good this morning. 

thanks again

Was this reply helpful? Yes No

‎04-06-2021 06:10 PM

HP Recommended

@Gunth 

That's possible -- although I have an Envy and don't have overheating with it and that is more often associated with the Spectres.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.