Stuck on start up screen.

[DAK4]

My Notebook is stuck on HP start up a screen and won't start up. Can you help please?

[Riddle_Decipher]

@DAK4

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you perform a hard reset to release excessive static from the PC?

For easier and quicker, future interactions, could you include the product number and the OS used on the PC?

While you respond to that, I have a few steps that should help,  

Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.   

 
To determine what is causing the failure, try to isolate the problem by:  

• Performing a memory self-test   

• Checking for loose memory modules   

• Testing the memory modules   

• Testing the memory slots  
   
  For more details: Click here (Windows 10-Notebook) 

Here's a related HP Forums post for more information that seems to have helped others as well: Click here 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[DAK4]

Hi
Yes I have tried hard reset and there was no change. The screen is black with HP logo and loading icon. Sometimes says running check.

The product number is 1DM46EAR#ABU.

The system test failed on Hard Drive Short DT check.
ID - PLU053-8J18R3-XD7UQ1-60VH03

Thanks for your help

[Riddle_Decipher · Accepted solution]

@DAK4

Thank you for responding,

It's great to have you back 😉

You've performed the hardware test and it resulted with the failure ID - PLU053-8J18R3-XD7UQ1-60VH03, 

  

Here's what the ID represents: 303

Hard Disk 1 Full Test Failure 

  

You will need to get the hard drive replaced, this can be done either using the HP Part store, Or call the HP Phone Support for a repair service. 

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.