• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
HP EliteBook 1050 G1 Notebook PC
Microsoft Windows 11

After a routine Windows 11 update yesterday the 'Sure Start' power-on authentication is malfunctioning & won't recognise my fingerprint or password.  Holding down Esc, F10, F11 or F12 changes nothing in that I still end up on the Sure Start power-on authentication screen, despite F10 giving the 'Entering set-up mode', F11 giving the 'Entering factory recovery' & F12 giving the 'Enetring network boot' messages.

I'm on a HP Elitebook 1050 G1.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.