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System BIOS recovery failed on 14-ck0001la

HP Recommended
HP Notebook - 14-ck0001la
Microsoft Windows 10 (64-bit)

Hello everyone, 

 

I've been trying to recover a laptop from this error message

18A5C984-B384-4362-9CE2-C418C2EE85CE.jpg

 

 

 

After following all the steps from this link I'm stuck in the Recover the BIOS using a USB recovery drive part as the customer support page doesn't provide any BIOS related drivers.

 

I'd appreciate any pointers you could provide.

 

Kind regards,

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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HP Recommended

@ambonilla Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, Click here to perform a hard reset on your device

If the issue persists, after the above steps, try the below:

  1. Turn off the notebook.

  2. Plug the notebook into a power source using the power adapter.

  3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.

       NOTE:

    On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

  4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

    The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

    • If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.

    • If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Message 3 of 4
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HP Recommended

Hello and thank you for your reply.

 

I tried the suggestions posted on your answer.  However couldn't solve the problem by holding the Windows logo + B or Windows logo + V.

 

Currently I'm in the Recover the BIOS using a USB recovery drive, however the Software and drivers page for
HP Notebook - 14-ck0001la doesn't include a BIOS update or program.

 

Is there any other compatible model whose BIOS update would work on the 14-ck0001la?

 

Kind regards,

 

 

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HP Support Agent
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@ambonilla If you've attempted all the steps suggested including the ones in the link I had shared and yet the issue persists, I suggest you talk to HP support and discuss your options on getting the motherboard repaired or replaced as it's a hardware malfunction, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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