System Board (00A)

[300leftybowler]

Product information missing or invalid Product Name, Product Number, Product Serial Number

[300leftybowler]

The bios screen shows preloaded os windows 8.1, and all zeros for uuid. Need a bios editor to write information from original motherboard to the replacement board.

[praveen196 · Accepted solution]

@300leftybowler Welcome to HP Community!

I understand that the product information is missing.

In that case, I would suggest you contact ou phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[300leftybowler]

It looks like my best option is to take it to Micro Center and have them tatoo the bios with the proper information. Thank You for your assistance in this matter.