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Locked

‎07-25-2019 11:22 PM

HP Recommended

Came back from my school and my laptop has a black screen with a blue bar that says "enter administrator password or power on password".

 

My lap is a HP Notebook - 15-ay024la

 

 After entering wrong password  3 times is generated the following code:

 

IMG_6408.JPG

 

Help me please.

1 REPLY 1

‎07-26-2019 08:12 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
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