System Freeze ZBook Fury G9 on multiple notebooks

[Christian1989]

We have now 2 HP ZBook Fury G9 in the company that have the following problem:

After up to 1 hour after login, the screen freezes completely. This happens with and without dockingstation on all screens and nothing can be done, expect turning it off by pressing the power button until it is off.

I tried to update all drivers/BIOS/Firmware and even reinstalled them, but the issue is still there.

Right now I am trying a new Nvidia driver from Nvidia directly, because the driver from HP.com/support is very old - on 1 of the 2 notebooks, it did not help.

I even found another topic with the same issue, but I could not reply to it somehow and there was no answer to it.

We have exact the same issue like in the other topic.

There is no eventlog entry and nothing can be found to this problem on the notebook itself. Every check has passed...

I could start a warranty repair, but right now we have more problems after a repair then they solve, because the parts that are used for repairs have a high percentage of failure. (at least for the last cases that we had)

Has anyone the same issue and found a solution to it or any idea what I can try?

[JParry]

I have exactly the same issue and like you, I ran out of ideas as to what could be the cause.  When I first searched for this issue last year (November ish?), there was no other reports online so in a way, I'm glad someone else is getting the issues too as I thought that it was something I was doing wrong such as a bad software install etc.

I am now in the middle of a warranty claim but I suspect that the replacement will do the same.

[Christian1989]

We solved one case now with the following change:

1.  Go to BIOS Menu with F10 during startup.
2.  Advanced - Power Management Options
   1.  Disable "Extended Idle Power States".
3.  Save and exit.

I don't know what this option does, but the user has not had any freeze since we disabled this setting.  (2 weeks ago)

I will try it on other HP ZBook Fury G9 models too.

If anyone knows, what this option does, then please let me know.

[Niki-R]

I have the excat same problem. Have just had the motherboard swapped from a warranty claim and nothing have helped. It still freezes randomly. Running WIN11PRO with all drivers and BIOS updated. Have reported HP support and they will continue my warranty claim. But at the moment I am awating next step from HP.

[Christian1989 · Accepted solution]

HP released a new BIOS Update in the last days, which also solved this issue on some of our ZBook Fury G9 models.

SP146163

Version 01.07.01

[Niki-R]

Sadly the new bios update did not solve my issues. I have had the motherboard changed and now also the graphic card swapped. Nothing helped my laptop from ocasingly freezing and bluescreen. But I admit it is not that often anymore as previously. But glad it helped out your issues.