System Stuck on Password Screen

[Riazmohammad]

Installed Avast and removed Mcafee.

Restarted my computer.

Cannot enter any password. The Password screen is just stuck even after pressing any button.

1. Tried Hard Reset - Did not Work

2. Tried Safe Mode - Once I chose safe mode, the system asks for password again but it wont let me enter any password.

This laptop is 2 days old, I am not sure what I did to break it already.

[Raj1788 · Accepted solution]

@Riazmohammad

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Did try using the on-screen keyboard?

Did you try with the alternate keyboard?

Use onscreen keyboard under Ease of access on the login page.

If the issue persists, click on this link: https://support.hp.com/in-en/document/c04742289 Reset Your Computer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Riazmohammad]

 Hi Raj,

Ive Reset the laptop and it works fine now. Not sure why this happened in the first place with a brand new laptop. Anyway, thanks for your help.

[Raj1788]

@Riazmohammad

Thanks for the reply,

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)