System board 00a

[Kareemahmed46]

On startup I get the following message:

'The followng product information programmed into system board is missing or invalid-
System board (00A) System Board CT Number"

I have tried to retrieve the CT number by hitting 'Esc' on startup, then F1. It gives me a product number, serial number, Build ID etc but for 'CT Number' it simply says 'CT Number : HP'

And the laptop is not in warranty

Please help

[praveen196]

@Kareemahmed46 Welcome to HP Community!

I understand that you are getting an invalid-System board (00A) System Board CT Number message on the screen.

Please see the following link.

The issue with the system board. I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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