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Kareemahmed46
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Message 1 of 2
67
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HP Recommended

System board 00a

15-ac038ne
Microsoft Windows 10 (64-bit)
On startup I get the following message:

 

'The followng product information programmed into system board is missing or invalid-
System board (00A) System Board CT Number"

 

I have tried to retrieve the CT number by hitting 'Esc' on startup, then F1. It gives me a product number, serial number, Build ID etc but for 'CT Number' it simply says 'CT Number : HP'

 

And the laptop is not in warranty

Please help

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

System board 00a

@Kareemahmed46 Welcome to HP Community!

 

I understand that you are getting an invalid-System board (00A) System Board CT Number message on the screen.

 

Please see the following link.

 

The issue with the system board. I would suggest you contact our phone support. They will help you.

 

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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