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- HP Community
- Notebooks
- Notebook Boot and Lockup
- System disabled

Create an account on the HP Community to personalize your profile and ask a question
12-25-2020 01:36 AM
I forgot my administrator password, so after restarting my. My altec lansing notebook in safe mode to change my password there...i tried a couple days later to reboot it using f-11. Now im locked out of my note book and receiving a "disabled system" message on my screen. It will not even allow me to reinstall my windows vista premium home edition, even from original instilation disc
12-28-2020 09:17 AM
That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.
Passwords can NOT be recovered; instead, they have to be reset.
We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.
If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.
I am a volunteer and I do not work for, nor represent, HP