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‎01-05-2021 10:44 AM

HP Recommended
Product: C4m14ea#bu
Operating System: Microsoft Windows 10 (32-bit)

Product ID C4M14EA#BU

Failure ID GGFWKD-69CAG5-MFPX1F-6OTTO3

 

Is my laptop broken it wont recover from automatic repair?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2021 12:35 PM

HP Recommended

Hi:

 

Below is the report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
GGFWKD-69CAG5-MFPX1F-60TT03OKXXXXXXXXXX1/5/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system in order to fix the problem.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

c03593126 (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

h10032.www1.hp.com/ctg/Manual/c03593126

 

After you install the new drive, you can reinstall W10 by making bootable installation media using the media creation tool from the link below.   Make the 64 bit installation media because your notebook originally came from HP with W8 64 bit.

 

Download Windows 10 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-05-2021 12:35 PM

HP Recommended

Hi:

 

Below is the report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
GGFWKD-69CAG5-MFPX1F-60TT03OKXXXXXXXXXX1/5/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system in order to fix the problem.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

c03593126 (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

h10032.www1.hp.com/ctg/Manual/c03593126

 

After you install the new drive, you can reinstall W10 by making bootable installation media using the media creation tool from the link below.   Make the 64 bit installation media because your notebook originally came from HP with W8 64 bit.

 

Download Windows 10 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

Was this reply helpful? Yes No
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