Terrible support experience with HP Spain — months without a solution

[Diego131]

I bought an HP Spectre x360 on February 15, 2025, and HP Spain still shows the warranty starting in October 2024. I’ve sent the Amazon invoice, called support, and chatted several times — no correction, no follow-up. The laptop is great, but the customer service in Spain is absolutely dreadful. HP should respect the legal 3-year  warranty  in Spain and their own customer

[Hawks_Eye · Accepted solution]

Hi @Diego131 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

The warranty at times gets accounted for in the shell life period as well. 

Have you tried submitting the warranty dispute online? If not try the steps below:

We have a few steps to upload your invoice to get the warranty updated.

Go to the Product Warranty Check website. https://support.hp.com/us-en/checkwarranty

Select the country/region where the computer was purchased, type your serial number, and then click Submit.

1. From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

2. Type your contact information, and then select a Dispute reason.

3. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

Note: Make sure that the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

4. Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.

Reference link: https://support.hp.com/us-en/document/ish_2534210-1364541-16

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Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Diego131]

Update November 4, 2025
HP finally corrected the warranty date last night after several months of waiting.
The issue is now resolved, although it took far too long for such a simple fix.
Thanks to Hawks_Eye for following up and getting it done.

[Hawks_Eye]

You are welcome @Diego131 

Thank you for sharing the update, and I truly appreciate the patience and persistence you've shown throughout this long process. 

It’s a relief to hear the warranty date was finally corrected, even if it took far more time than it should have. 

If you ever need assistance again, I’ll be here to guide you with clarity and care.

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye