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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: The last windows creator update 16232

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07-24-2017 11:32 AM
Solved! Go to Solution.
Accepted Solutions
07-25-2017 04:29 PM - edited 07-25-2017 04:29 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the last windows creator update 16232 failed,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Is the computer now booting into windows or is it stuck on the message-"boot failed to authenticate"?
Are you able to boot into safe mode?
While you respond to that, I recommend the below steps:
- Reboot the notebook and press F10 until the BIOS loads.
- Check both the "boot options" and "secure boot configuration" sections for the ability to disable Secure Boot and enable Legacy Boot Support.
- Disable Secure Boot and enable Legacy Boot Support.
- Save the changes and reboot the notebook.
Restart the update and it should work, however, if the computer is no longer booting into windows,
The best way to do that is using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Let me know if those steps worked for you,
If they did, that's awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
07-25-2017 04:29 PM - edited 07-25-2017 04:29 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the last windows creator update 16232 failed,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Is the computer now booting into windows or is it stuck on the message-"boot failed to authenticate"?
Are you able to boot into safe mode?
While you respond to that, I recommend the below steps:
- Reboot the notebook and press F10 until the BIOS loads.
- Check both the "boot options" and "secure boot configuration" sections for the ability to disable Secure Boot and enable Legacy Boot Support.
- Disable Secure Boot and enable Legacy Boot Support.
- Save the changes and reboot the notebook.
Restart the update and it should work, however, if the computer is no longer booting into windows,
The best way to do that is using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Let me know if those steps worked for you,
If they did, that's awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
07-26-2017 06:30 AM
thank you very much sir for taking time to read and reply, yes sir i have done what you described and the bios settings to default and loaded media disc recovery and its started up, now back on windows 8 busy updating 196 updates inthe updates menu, so thanks and best regards andrew in newcastle upon tyne uk, as for microsoft windows insider help it been non existent, thanks again
07-26-2017 11:48 AM
Thank you for the update,
I appreciate your time and efforts,
I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
Take care now and do have a fabulous week ahead. :)
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
08-15-2017 03:57 PM
hello sir andrew here updating you what happened, well since your reply, i went through the recovery process and finally got up and running on windows 8.1, any i left it a week, and so i tryed again using the windows upgrade 10 assisant from a cnet link, it installed then waiting , same thing black screen, with the message boot image failed to authenticate, so i took your advice and opened the start menu, and boot settings ,enabled legasy, and finally it started to boot into windows 10 loading and update sequence, it was a bit scary at first as i am just your everyday user, and novice at computing , so i would like to many thanks you again for , taking time to read and answer my post andrew newcastle upon tyne england