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‎02-13-2019 10:22 AM

HP Recommended
Product: HP Pavilion x360 - 14-cd0008na
Operating System: Microsoft Windows 10 (64-bit)

When I start my computer, it always shows 'boot device not found'. Sometimes I can use windows, but suddenly he operation system breaks down then restarts to show 'boot device not found'. I reinstalled my system,  but before setting, it sounds like "something is wrong", but the problem can not be fixed by 'retry', I have to skip it to the next step.

2 REPLIES 2

‎02-15-2019 04:24 AM

HP Recommended

Hello @keqing 

 

Welcome to the HP Support Community.

 

Please, test your hardware for issues (F2) - here is a video how to do it >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

 

Let me know the results, please

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Testing Your HP Computer Hardware
Testing Your HP Computer Hardware
youtube.com/watch?v=6JXUp43ahHA
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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‎02-15-2019 04:26 AM

HP Recommended

Generally speaking, you may be getting this message because either of these:

 

- Computer's BIOS is not configured correctly and it tries to boot from a device (not standard HDD) that has no bootable stuff on it (e.g. empty USB pen drive)

- there is no HDD/SSD/storage drive present in the PC

- HDD/SSD is present but corrupted (or some connector is not working)

- Operating system (e.g. Windows) is totally corrup/unbootable

 

You can review the official HP article about such issues > http://support.hp.com/us-en/document/c01443463

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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