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‎05-19-2020 08:59 PM

HP Recommended
Product: HP-14-ck0039LA
Operating System: Microsoft Windows 10 (64-bit)
After a windows update, the Notebook does not start windows. Send the message of "The system Bios recovery faied. Unable to open Bios image file". It does not allow the ESC, F2, F8, F10, F12 key functions. It does not allow me to start "HP PC HARDWARE DIAGNOSTICS 4-IN-1 USB KEY". On the website, no Bios updates appear for the HP-14-ck0039LA. How can I do to recover Bios? Do you know any way to perform this recovery without having to reinstall the operating system? I will be attentive for any suggestion. Thank you.
1 person had the same question
1 REPLY 1

‎05-29-2020 03:35 PM

HP Recommended

@EPARQUE Welcome to HP Community!

 

I understand that you are unable to update the BIOS.

 

Start with a hard reset to release any excessive static on the PC: 

  • If Windows is open, click Start and then Shutdown. 

  • If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. 

  • With the power off, disconnect the power cord from the back of the computer. 

  • With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out. 

  • Reconnect the power cord and turn on the power. 

Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here 

(restoring BIOS on notebook: http://support.hp.com/us-en/document/c02693833)  

(on desktops: http://support.hp.com/us-en/document/c04126730)  

  

Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC 

Step 2: Find the BIOS updates 

Step 3: Download and install the BIOS update 

  

For more details: Click here 

(Notebook bios update: http://support.hp.com/us-en/document/c00042629)  

(Desktop bios update: http://support.hp.com/us-en/document/c00007682)  

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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