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The user profile service service failed the sign in user profile cannot be loaded

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Model 14-ax010wm

The user profile service service failed the sign in user profile cannot be loaded. 

I have already tried the F8 option it just goes back to the screen to log in I have google and tried about everything nothing works please help me get back in my cpu. 

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I reviewed your post and I understand that you are unable to login to the computer and getting user profile service failed to load error.


Don’t worry, I assure you I will try my best to get this sorted.


  • When was the last time the computer was working fine?
  • Do you use a Microsoft account to log in?


Meanwhile, I recommend you follow the steps in the below article and check if it helps.


NOTE: Follow the steps under “Restore your computer when Windows cannot start normally”.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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