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HP Recommended
HP Pavilion x360 Convertible Laptop PC 14-dw1000 (1W803AV)
Microsoft Windows 11

Thermal shutdown is occurring 

IMG20221019112818.jpg

1 REPLY 1
HP Recommended

Hi @Piuli,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

Please download and install the latest version of the HP Hardware Diagnostics from the website: https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html


Note: Scroll down when you open the page and click on "Download HP Diagnostics UEFI".
Now I suggest that you run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. 
3. When the menu appears, press the F2 key.
4. From the main menu, click System Test and then click on Extensive Test.
5. Click Run once.
You may also refer to this document

 

Let me know if this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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