Tried to view a PDF statement from Paypal, then my computer said "Locking" and turned off.

[Heatherstanf0rd]

I was trying to give my Facebook proof of owning my Paypal with a statement that was downloaded directly from PayPal in a PDF file. When I tried to view the file, my computer screen showed a blue screen that said "Locking", then turned off. Um....EXCUSE ME? I did NOT click on anything that said to "lock" the computer. I tried pressing down the start button for both 15 and 30 seconds with and without everything being unplugged, but still, nothing will turn on. I have EXTREMELY important info on this computer concerning my husband's business, so I need this fixed right this second. Why did my computer do this to me, and how do I fix it and keep it from EVER doing this again? 

[Hawks_Eye]

Hi @Heatherstanf0rd 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your computer encountered a critical issue, possibly related to overheating, power settings, or a hardware malfunction. 

Let’s work through this step by step to get your system back up and running:

Check for Overheating:

• Ensure the computer is in a well-ventilated area.
• If it feels hot, let it cool down for at least 30 minutes before attempting to power it on again.

Perform a Hard Reset:

• Disconnect the power cord and remove the battery (if it’s a laptop with a removable battery).
• Press and hold the power button for 30 seconds to drain any residual power.
• Reconnect the power cord (but leave the battery out for now) and try turning it on.

Inspect the Power Supply:

• Check the power adapter and cable for any visible damage.
• If possible, test with a different, compatible power adapter to rule out power supply issues.

Boot into Safe Mode:

• If the computer powers on but doesn’t boot normally, try booting into Safe Mode:
  • Turn it on and immediately press F8 (or the appropriate key for your system) repeatedly.
  • Select Safe Mode from the menu and see if it starts.
• If it does, you can troubleshoot further from there.

Reset BIOS Settings:

• If the system doesn’t respond, try resetting the BIOS:
  • Turn off the computer and unplug it.
  • Open the case (if it’s a desktop) or access the battery compartment (if it’s a laptop).
  • Remove the CMOS battery (a small, round battery on the motherboard) for a few minutes, then reinsert it.
  • Reassemble and try powering on the computer.

To prevent this from happening again:

• Regularly clean the vents and fans to avoid overheating.
• Update your system’s drivers and firmware to ensure compatibility and stability.
• Avoid running too many resource-intensive tasks simultaneously.

Let me know how these steps work for you or if you need further assistance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye