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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: UNABLE TO START COMPUTER.

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03-16-2018 11:12 AM
Product: LOQ19UA#ABA
Operating System: Microsoft Windows 10 (64-bit)
COMPUTER LOCKS UP. DID A SYSTEM FAST TEST AND GOT FOLLOWING
FAILURE ID : Q4GG6X-7P392B-MFPWMG-60Q603, SHOWING HARD DRIVE SHORT DST CHECK : FAILED
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
03-16-2018 11:29 AM
15-f205dx is the model.
This means you need to replace the hard drive. Is it by any chance still under warranty?
3 REPLIES 3
03-19-2018 02:13 PM
Pages 41-47 of the Manual here:
This will give you an idea.
https://www.youtube.com/watch?v=-_sUieoM_oU
Hard drive of the same specs is maybe $50.
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