USB 3.0 doesn't work after BIOS upgrade InsydeH20

[Gurusan_72]

Hi community, i need for my PC. After bios upgrade disappear many features in the bios utility interface and the USB 3.0 ports don't recognize any high speed external device. Ho can i resolve this issue? Can i downgrade the bios? The actual version is 

Bios F.1B  InsydeH20 version 03.60.48F.1B. Any idea??? Thanks at all. bye

[Echo_Lake]

@Gurusan_72

Thank you for posting on the HP Support Community.

Let's quickly run "bios roll back" and check:

1. Turn off the computer, and then connect the power cord.

2. Press and hold the Windows key  and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps. Restart your computer and check. 

If Windows starts, please update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,Thank you for posting in the HP Support Community.  Have a great day!

[Gurusan_72]

Hi Echo_lake, i follow your steps. The PC didn't sound the beeps and CAPS (shift lock) key became blinking. After that nothing. Now the pc won't start, show nothing on monitor!!! Please help to return in the previous state!

[Gurusan_72]

The bios restore procedure works only if you have the HP_TOOLS partition in your original HDD. Unfortunely before the (Windows key+B+Power-on button) the pc works fine at exclusion of USB 3.0 ports. Now it doesn't start!!! This is a great problem for my notebook and my job! Please provide me a recovery option to restore the old situation

[Echo_Lake]

@Gurusan_72
Thank you for posting back.

Let's try the system restore and check:

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F11 once for System Recovery.  

4) Choose the Keyboard Layout.  

5) Click on Troubleshoot.  

6) Go to Recovery Manager and click on System Restore.  

7) Choose a Restore point or a Restore date when the computer was working fine.  

😎 Click on OK to initialize the System Restore.

Hope this helps! Keep me posted for further assistance.

[Gurusan_72]

@echo_lake

Thank you for reply, but i hope the situation is not so clear. After the BIOS restore procedure the notebook present nothing on the screen. It only blink the caps lock button nothing else. The HDD does not contain the recovery partition or System_tool partition. Why the windows+B key procedure fail the bios if the system_tool partition is not present on HDD? I want to return on the previous state before starting BIOS restore procedure. In acutal state the pc is ready for waste!....;-(

Thanks for any ideas

[Gurusan_72 · Accepted solution]

I solved by removing the RTC battery, the PC battery and with no power adapter connected. The press the power button for at minumum 10 seconds. After that it normaly restart after bios passed test. 

For other users is importanto to know that the BIOS retore procedure (using window key+B+Power-On) works only if the pc has the original partition (System_Tools and Recovery). This very important to remeber!!!

Good night

[Echo_Lake]

@Gurusan_72

Thank you for posting back.

Glad to hear that the issue is resolved.

You’ve done an excellent job on diagnosing the issue from your end. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. If you need any help, feel free to reach out to us.

Have a great day!