USB-C charging crashes HP Envy 13 ba-000

[dman2020]

Hi,

I have the new Hp Envy 13 clamshell (13-ba-0xxx) and whenever I charge via USB-C instead of the barrel plug power supply, the laptop will crash.  I've used USB-C chargers from my Macbooks and chargers from Anker. In every case, the laptop crashes after a few minutes with a black screen and inability to wake up with out a hard reboot (hold power for several seconds).  If I switch back to the barrel plug charger, it's fine, but the laptop is supposed to charge via USB-C, and I was counting on it for my use.  Any idea what's going on here? Should I replace the laptop?

Thanks!

[banhien]

@dman2020 

What is your Hp Envy 13 clamshell (13-ba-0xxx) ?

>>>> I've used USB-C chargers from my Macbooks and chargers from Anker. 

Are you trying to kill your machine by using third party products ? Please ONLY use compatible products from HP (or approved by HP).

Regards.

[dman2020]

Does that mean that, unlike my phone, my Mac, my headphones, and my other devices, HP doesn't allow for charging via standard USB-C chargers? Every other device I have lets me use any charger I have (some don't even have a charger and recommend I use my own).

If that's the case, ok, but that's decidedly a non-standard approach relative to the entire rest of the industry.

Thanks,

Dan.