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‎08-03-2020 10:20 PM

HP Recommended
Product: HP Envy 13 Clamshell (2020)
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have the new Hp Envy 13 clamshell (13-ba-0xxx) and whenever I charge via USB-C instead of the barrel plug power supply, the laptop will crash.  I've used USB-C chargers from my Macbooks and chargers from Anker. In every case, the laptop crashes after a few minutes with a black screen and inability to wake up with out a hard reboot (hold power for several seconds).  If I switch back to the barrel plug charger, it's fine, but the laptop is supposed to charge via USB-C, and I was counting on it for my use.  Any idea what's going on here? Should I replace the laptop?

 

Thanks!

 

 

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