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‎03-29-2020 03:25 AM

HP Recommended

@praveen196

 

I updated the UEFI and checked for the component test, but it is not available again. Then I checked the drivers for my PC from the link below. There is a BIOS update in there.

https://support.hp.com/us-en/drivers/laptops

I applied the BIOS update. Now usb ports are working without any problems when notebook is plugged in and on battery power.

Also I checked for the component test. I am able to perform usb port test after updating BIOS. Result of the component test is passed.

Thanks for your help

usb port testusb port test

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‎03-29-2020 11:17 AM

HP Recommended

@osen You may need to create a backup of your data into an external/online storage device and perform a system reset as the tests confirm this isn't a hardware malfunction but a software issue that needs a reset: click here for steps.

 

Keep me posted,

And good luck!

Riddle_Decipher
I am an HP Employee


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