-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Unable to boot to USB or external DVD drive

Create an account on the HP Community to personalize your profile and ask a question
10-10-2021 03:12 AM
I need to restore my HP laptop but the restore partition seems to be corrupted and I am stuck in a permanent boot loop. Have read all the threads I can find. Legacy mode is off. I can see the drives in the boot options. When the message operating system boot mode change appears, I cannot type the code into it! I get the "press any key to boot from CD" message but is refuses to boot and just hangs. I know the windows DVD is OK as it boots on other machines. Any idea please?
10-11-2021 01:09 AM
Are you shure that your optical drive boots into UEFI?
@Pamhad wrote:, I cannot type the code into it!
What are you doing? You don't have to type any key or code!
Download the Media Creation Tool from MS and run a clean installation (erase the disk) and everything should be ok.
10-11-2021 01:46 AM
That is exactly what I have done/tried to do - I tried a USB drive and a DVD drive but neither will boot. When you change the UEFI boot options you get a message with a code to put in to confirm the changes - I cannot type anything into that message.
10-11-2021 02:07 AM
Try this
Write down a simple password on a piece of paper
go to Security Tab
Set supervisor password
Enter New password
Confirm new password
change settings
back to password settings
enter current password
enter new password (leave it blank!)
confirm new password (leave it blank!)
10-12-2021 12:33 AM
It isn't the supervisor password that is the problem - it's a message asking to confirm the BIOS startup changes and the password you need to type is shown on the screen. It just won't let me type anything. Mind you, the change seems to have been accepted as it does try and boot from the CD, it just fails
10-12-2021 04:24 AM
@Pamhad wrote:the password you need to type is shown on the screen.
It is not a password. If it is a 8or10 digit code it is probably a code to calculate the new accesscode. You have to contact your local HP service
10-12-2021 10:26 AM
I can see the passcode OK, just can't type anything (no cursor). I'd love to contact my local HP service but unfortunately those do not seem to exist in the UK (which is where I am...) hence asking here on the offchance