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‎11-10-2019 10:54 PM

HP Recommended

How do I create a new PIN in order to login to my duly updated HP Envy laptop.  I cannot login at all after Windows and BIOS Updates

1 REPLY 1

‎11-13-2019 03:21 PM

HP Recommended

@Candyfloss2 Welcome to HP Community!

If you are using PIN and happen to update the BIOS most likely it will require you to type in the original password to get pass the sign in page.

This is more likely a PIN issue. So use the original password instead.

 

If the issue persists, or the password doesn't work: Click here for further steps

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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