Unmountable Volume boot + Black Screen

[TheDarkendStar]

So I got an Unmountable Volume boot error after restarting my computer knowing that I would need a flash drive I downloaded the windows 10 onto it.

However when booting from the flashdrive or the automaticc reparit I will see the HP logo for a moment then a black screen that seems to never end so I am unable to enter automatic repair or boot from thr flash drive it seems.

[Jeet_singh · Accepted solution]

Hi @TheDarkendStar,

Thank you for posting your query in the HP community.  I read the post regarding assistance with the computer not booting to windows. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?
• Did you run diagnostics on the computer?

For now, try these steps:

• Run extensive diagnostics on the computer by following the steps from this link: Click here and follow the instructions in the option  “Run the Extensive Test (2 hours or more)”
• If diagnostics fail the computer’s hardware is faulty. (It must be the hard drive that is the culprit here)
• Contact a local technician like Best Buy or Staples to get the computer repaired as HP does not have service options available for this computer anymore as it is an older computer.
• If the computer is more than 3 years old then service options with HP are no longer available because the original suppliers and manufacturers who manufacture and supply the parts to HP to build and service the computer don't do so anymore.
• If diagnostics pass please run a system recovery to factory settings from the recovery media that you’ve created or from the hard drive recovery partition.
• Please follow the steps to perform a recovery from this link:  HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)  and check if it gets fixed.
• If you don’t have recovery media or if the partition does not work, then you will need to reinstall windows from a retail copy by contacting a local technician.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without any hassles. 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[TheDarkendStar]

Will they repair it or replace the part?

Also any estimations on what it will cost it was the hardrive that was faulty.

[Jeet_singh]

Hi @TheDarkendStar,

Thank you for replying,

As I understand you would like to know if they would repair it or replace the part. I'll be glad to answer it for you.

Once you send in the computer the service engineer is going to test all the hardware components and they would do the necessary check before replacing the faulty part. 

If your product is out of warranty, then there would be a charge involved for the repair. 

Request you to contact our HP phone support so that they can explain you in detailed about the overview of the service, which should help you.

Please follow the link from the previous post to contact our HP phone support. Should you need any further assistance, please don't hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Regards,