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09-23-2019 06:57 AM
This is for my all in one desktop hp pavilion computer. It opens with screen name and allows option to unlock. Once keys are put in, it starts loading and then goes right back to lock page. Doesn’t open. Internet is on bottom right and keeps showing off. Am able to connect but cannot get into computer
09-23-2019 07:25 AM
Lets look at possibles...
Use a DVD/USB for booting problems, and potentially virus related issues.
Can you post a piccy of the lock screen?
09-24-2019 01:59 AM
Those pictures would have helped, however here is a pat answer......
From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.
Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.
On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)
For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
A 3rd party site like…
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.
Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.
You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf
Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
From either the C:\ or the X:\ prompt try the following
If the above FAILS then please try:-
09-24-2019 03:21 PM
Ok I put all command prompts in and one didn’t go through. I’m not a computer genius so, this is really hard. I have a backup plus portable for my laptop, but honestly I have no idea what to do. I’ve been trying everything. As far as downloading windows 10 on another device to copy the image, I don’t have anything to burn it to. All I have is my backup portable with 4 T. I’m so lost. And my computer, I don’t understand how this happened. Just one day it won’t go into windows. This is totally insane. I truly appreciate all the help baby blue.