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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Upon boot, my laptop suddently says my battery is counterfei...

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02-09-2021 02:57 PM
When my system boots I get this message:
Battery Counterfeit Check Error
HP recommends using HP batteries only. Using a non-compatible or non-HP battery might pose health and safety risks. The installed battery does not appear to be an HP battery and fast charging might not be available.
ENTER - Continue
For more information, please visit:
http://www.hp.com/go/techcenter/startup
This would be all well and good, but the only problem is that this is the exact same battery that came with the computer after I ordered it from the manufacturer two months ago, so how is my stock HP battery counterfeit? Does HP know something I don't know?
02-13-2021 01:37 PM
@ AlexRelis,
Welcome to the HP Support Community.Apologies for all the inconvenience. Request you to follow the below troubleshooting steps
I have a few steps listed below that should help you resolve this concern:
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Restart the computer and the issue should be fixed.
Additional help can be found in the below articles:
Additional help can be found in the below articles:
Battery Charging Delayed When Operating Notebook in High Ambient Temperatures
Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter
Battery Indicator Light Turns On and Off While Battery is Charging
To understand more about how your battery works: Click here
Keep me posted. Happy to help!
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Have a great day!
.,,,