Used HP Smart Assistant to update computer, when it updated BIOS it killed computer permanently

[DisappointedONE]

[serial number removed]

I used HP Smart Assistant to update my wifes computer today, it has our wedding and first babys pictures on it, and has now been bricked by HP.  

This is a tablet/laptop, sealed battery (in comp case) etc.. the windows button plus b or v on startup does not work to reintroduce old bios.  Attempted the same with the usb flash method.. windows plus.. doesnt get a response from the computer.  If anyone else has had this issue and figured it out I would be extremely greatful for any help.

[Echo_Lake]

@DisappointedONE

Thank you for posting on the HP Support Community.

As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Phone Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.

[DisappointedONE]

Following your instructions it says $59.99 to talk to a representative.  Where is the free option for getting things fixed when its actually not an OE? Thanks.

[Echo_Lake]

@DisappointedONE​

Thank you for posting back.

​​​​​​​​​​​​As we have limited support boundaries in the support community as of now. In order to resolve the issue, we have to elevate the case to the next level, I will share you few details through a private message. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link:https://h30434.www3.hp.com/t5/notes/privatenotespage