Very very VERY long boot and shutdown times for a NVME SSD

[yaw299]

I've bought a Pavlion Power 15-cb511tx just last week and I'm facing this exact issue detailed in another forum:

https://forums.lenovo.com/t5/Gaming-Laptops/Y700-15ISK-Toshiba-XG3-NVMe-issue-with-Windows-10-Creato...

It's a very long story but I'm in the same boat as him after swapping the internal HDD out for a Toshiba THNSN5512GPUK XG4 NVME SSD. TL;DR: I'm facing boot and times that are 4+ minutes and shutdown times of 15+ minutes on a NVME SSD!!!!!!!!

This only happens with the Windows 10 Creator's Update, so I've reverted to the Anniversary Update which everything is working fine for now. It is strange because it shows as 4 drives in the Creator's Update, not one. There seems to be other models being plague by thos issue and many seems to be fixed after a new BIOS.

I hope this can be resolved soon as I was so excited for this "non-gamer" looking laptop and even bought it the moment it became available in my region. It kinda sucks that this is what I'm stuck with bringing to university.

[A4Apollo]

Hi! @yaw299, Thanks for stopping by the HP Support Forums!

I understand your laptop shuts down randomly and take very long time to boot.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter?

Does the laptop shut down while you are in BIOS?

Please provide the product number of your PC to assist you better.

Try updating the BIOS and chipset drivers on your PC and check if it helps.

Update the BIOS using this link.

Update the chipset drivers using this link.

You can also try updating the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, Try performing a hard reset on your laptop and check if it helps.

Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and Hold the Power Button for full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
 

If the issue persists try running a battery test on your PC using HP support assistant or from system diagnostics screen.

Refer this article to know more information about running system diagnostics on your PC.

Let me know how it goes!

Take Care!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[yaw299]

My BIOS is already the newest version, F.10 Rev A. Chipset drivers and every single driver on my laptop is already the latest drivers but this problem still occurs. This happens only on the Windows 10 Pro 1703 Creator's Update, but not on the 1607 Anniversary Update.

A fresh install of Windows 10 does not help, my single Toshiba NVME SSD somehow has 4 partitions on Windows 10 setup, 3 of them has ZERO bytes of space. Device manager also shows 4 drives and 4 "standard nvm express controller" as storage controllers.

My laptop laptop does not shutdown randomly, just that it takes 10 plus minutes to do so. A detailed description:

Upon powering on the laptop from a cold start, I would be greeted with the HP logo and a spinning circle for 4+minutes. It is as if Windows is "thinking" what to do with the NVME drive?

The screen then becomes blank for a split second before a second spiining circle appears for a split second then off to Windows logon screen. Everything is blazing fast after that.

Upon shut down, the shut down screen disappears within 2 seconds but the laptop won't power off until 10+ minutes later.

All this takes too long for an NVME drive of 1700/1000 MBps read/write ><

This happened when:

I've added a Toshiba 512GB XG4 THNSN5512GPUK NVME SSD and fresh installed Windows 10 Pro 1703 Creator's Update on the SSD. It's completely fine when I install Windows 10 Creator's Update on the HDD instead, with boot times of 1-2minutes.

What I've tried so far

-Hard reset the laptop

-Fresh installed WIndows 10 1703 Creator's Update

-Updated the BIOS and all drivers to latest version

-Tried updating to 1703 Creator's Update from 1607 Anniversary Update via Windows Update only to be given a "reverting back to older version" message. Same thing happens when updating with Windows 10 Update Assistant.

So right now I'm forced to buy a second copy of Windows 10 just for the Anniversary Update, because everything the symptoms occur only on the Creator's Update. Tried updating but the above mentioned occurs. 😞

[CF4]

Hi

Surely you can download the .iso for free at https://www.microsoft.com/en-us/software-download/windows10

and have that as a backup?

Your original HDD would surely have the earlier version, even if it is windows.old and could be copied.

You could wait for October and the next big update with 3-D everything installed.

I feel that there is something you could do. 

Can you delete the 3 zero byte partitions?

Do a clean shutdown, using C:\Windows\System32\shutdown.exe (use the /F force option) and then reboot.

[yaw299]

The zero bytes "partitions" are shown as actual physical drives in disk management sadly. Ie. Drive 0, Drive 1 and Drive 2.

I'm hoping that the Fall's Creators Update will solve the issue as well, but I'm not putting my hopes up as this seems to only occur only with this specific drive.

Dell and Lenovo machines that ship with the Toshiba drive had their BIOS updated to fix the issue it seems and I hope HP would do the same. Because otherwise, this is a VERY NICE laptop for the money.

[CF4]

Hi

Thank you.

Next thought is a spanned volume?

A spanned volume is a dynamic volume consisting of disk space on more than one physical disk. By creating spanned volume, you can merge multiple unallocated spaces of physical disks into one logical volume so as to utilize space on multiple disks efficiently.

[yaw299]

Hm... that's an interesting suggestion. But I've already started with my semester and with the Fall's update coming soon, I'll try out if this works sometime next month.

Currently I'm on the Anniversary Update which has no issues whatsoever. Thanks for the help though, really hoping the Fall's update or a BIOS update from HP fixes things, else I'll try the spanned volume method.