Victus Laptop Constant Blue screen even on fresh install

[drewishuk]

Ive had the Victus for 6 months, ive ran all the diagnostics and they all came back fine but it started while my nephew was playing minecraft, the screen just went black, so attempting a reboot it went into recovery and wouldnt recover.

Keeping it simple as there wasnt anything to lose by doing a format and reinstall , i tried this with , fresh clean install of windows 11 but upon it finishing the install i would get a blue screen of death with the KMODE ..... error with no codes . After investigating in safe mode eventually after retrying the setup of windows 11 several times i found that the NVidia gtx 1650 was causing the fault, so i tried several versions of the drivers from early releases to the latest but everytime it installed the driver it would blue screen of death again.

I have tried the above and disabling fastboot etc along with all the choices good old google suggests to no avail around 15 times over the last few days along with running the HP tests with shows everything is fine as well as checking that the ram is seated correctly, nothing has worked

In a last ditch attempt i have just tried to install windows 10 , a fresh download from microsoft , and upon installation completing i have just started the check the drivers are installed and blue screen of death again, this time the stop code say SYSTEM_THREAD_EXCEPTION_NOT_HANDLED  with no error numbers again.

It has been impossible to use the laptop other than in safe mode as i am unable to do  anything beyond watch the load screen before the laptop blue screens on me

I have by disabling the Nvidea device in the device manager been able to to use the laptop normally without fault, which suggests to me there may be a fault in the actual hardware?

Along with this thought, there is also a whistling sound coming from inside the laptop but only when charging the battery, if i unplug the charger it stops. It is not the fans making this noise as ive checked but sounds like a component making the noise.

To add, I have attempted updating all drivers and updated the bios to try and get around this issue already.

Help please 🙂

[ub6424]

Hello @drewishuk 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[drewishuk]

Here's the screenshots. the Nvidia card is set to disabled as this is the only way i can boot normally by disabling this through safe mode, with it enabled the system crashes irrespective of which version of the correct driver I install, and on reboot the computer loops through the recovery options or hangs on the load screen.

[ub6424]

Hello @drewishuk 

Thanks for reporting.

(1) Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 62F35EA#ABU

(2) Please report back

[drewishuk]

I have just attempted this and got as far as this as shown in the photo where 10 seconds later a blue screen of death appeared for a second and disapeered before it tried to reboot and now boots to a black screen and after around 3 minutes it reboots on a loop back to a black screen

Update, just to add a few minutes later this blue screen appeared for about 30 seconds before the laptop powering down completley

Further update, while waiting for a reply here i tried to power it on again and got the following message and i pressed details to reveal the following notes

[ub6424]

Hello @drewishuk 

(1) The solution is that there is no solution at the moment.

(2) Please contact HP Support for service check/repair.

There could be a technical error which is not detected by HP Diagnostics software.

Standard HP warranty should do, check status:

HP support

If status (date) is wrong:

HP PCs, printers - Dispute a warranty status

Kind regards