WHEA-Logger Error 17 with freezing issues

[GailK7]

Laptop has been freezing randomly.  This started after replacing the fan.  I have rechecked all connections inside the unit.  I have updated Windows, used HP Assistant to update drivers and BIOS.  Ran HP extended diagnostics and no issues were found.

The Event log shows many errors daily of this error: WHEA Logger Error ID 17 involving the PCI Express Root Port [details pasted below].  In device manager it appears that the device with the errors is the "Intel (R) 100 series chipset family PCI Express Root Port #5 - 9D14" .  Can I safely uninstall the driver for this device and let Windows reinstall to see if it fixes the issue?   Any other suggestions?

LOG:

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x4
Vendor ID:Device ID: 0x8086:0x9D14
Class Code: 0x30400

LOG DETAILS:

- System

- Provider

[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID 17

Version 0

Level 3

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2020-01-07T15:00:32.175391900Z

EventRecordID 46950

- Correlation

[ ActivityID] {6101bff9-956d-409c-82b1-09f87b3410c3}

- Execution

[ ProcessID] 4692
[ ThreadID] 10468

Channel System

Computer G2G

- Security

[ UserID] S-1-5-19

- EventData

ErrorSource 4
FRUId {00000000-0000-0000-0000-000000000000}
FRUText
ValidBits 0xdf
PortType 4
Version 0x101
Command 0x10
Status 0x406
Bus 0x0
Device 0x1c
Function 0x4
Segment 0x0
SecondaryBus 0x0
Slot 0x0
VendorID 0x8086
DeviceID 0x9d14
ClassCode 0x30400
DeviceSerialNumber 0x0
BridgeControl 0x0
BridgeStatus 0x0
UncorrectableErrorStatus 0x0
CorrectableErrorStatus 0x1
HeaderLog 00000000000000000000000000000000
Length 672
RawData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

[praveen196]

@GailK7 Welcome to HP Community!

I understand that you are getting WHEA-Logger Error 17 with freezing issues.

Please try the Sfc scan and check.

To run a system file check (SFC)

Go to start>Type CMD

Right-click and run as Administrator

(called an elevated command prompt)

If you want to verify and repair the OS type sfc /scannow (note the space between sfc and "/")

If you just want to check (verify only) the OS type sfc /verifyonly (no changes will be made using verify only)

Also, Please update the Bios and Chipset drivers on your PC from our HP support website, using this link

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[GailK7]

I ran the SFC and received this error " Windows Resource Protection found corrupt files but was unable to fix some of them."  I rebooted into Safe Mode and reran it again, receiving the same results.  I also tried:

dism /online cleanup-image /restorehealth

and received Error 87.  What can I try next to fix the corrupted files?  I appreciate your help.

[praveen196]

@GailK7 

Thank you for the update.

In that case, you have to perform the system restore.

Please refer to the following link.

If the issue still persists, you have to perform the recovery.

Please refer to the below link to perform the recovery.

https://support.hp.com/in-en/document/c04758961

Have a nice day!!

[GailK7]

OK, with a lot of effort I was able to fix the corrupted files and the SFC scan now runs without any issues.  I had previously updated the BIOS from HP.   I updated the chipsets from the HP link and verified that the driver for the device in question was installed.  I also updated all other Intel drivers. The laptop is still recording many, many  Event ID = 17 errors  with the same Device ID.  What next?

[praveen196]

@GailK7

Thank you for the update.

Please try the below steps and check.

Method 1:

I suggest you to follow the below steps and check if it resolves the issue.

1. Press Ctrl+Alt+Del, select Task Manager.

2. From the File menu, select Run new task.

3. Put a check mark next to Create this task with administrative privileges and tap or click OK.

4. Type cmd and hit Enter.

5. Type the following commands in same order in the Command prompt window:

a. Type sfc /scannow and press Enter.

(This command scans and verifies the integrity of all protected system files and replaces incorrect versions with correct versions).

b. Type Dism /Online /Cleanup-Image /ScanHealth and press Enter.

c. Type Dism /Online /Cleanup-Image /CheckHealth and press Enter.

d. Type Dism /Online /Cleanup-Image /RestoreHealth and press Enter.

(These commands fix any files that System File Checker can't repair and Windows corruption errors).

e. Close the command window.

f. Check to see if the issue is resolved. If not, restart the system.

Method 2:

I also suggest you to install the latest Windows updates and check.

Windows Update helps keep your computer up to date with the latest system updates and drivers which can resolve the issue you are facing. You can check Windows Update manually to help ensure you have the latest updates.

1. In search type Windows Updates
2. Click on Windows Updates
3. Click on Check for updates and install the latest windows updates.

Have a nice day!!

[GailK7]

I have ran all of these steps, all finish cleanly reporting no errors now.  Windows updates are all ran  Has not changed the WHEA Logger Event ID = 17 error. 

[praveen196]

@GailK7

In that case, I would suggest you contact our phone support. They will help you.

Please reach out to the HP Support in your region regarding the service options for your printer. 

Have a nice day!!