Warranty Rejected Due to “High Voltage (251V)” – But Issue Exists Since Day 1 & 251V Is Within BIS L

[knightrider565]

Hello everyone,
I need some help with a warranty issue related to my HP Victus laptop.

My laptop has had the same problem since the first day of use:

• The screen freezes or flickers for about 1–2 seconds whenever I unplug the charger

• The audio crackles or distorts at the exact same moment

• This happens every single time the charger is removed

• After 1–2 seconds, everything becomes normal again

I gave the laptop for warranty inspection, but HP rejected the claim saying my wall voltage was 251V and “above limit.”

However, this explanation is incorrect:

• As per BIS/ISI standard IS-12360, India’s 230V supply is allowed to vary between 207V and 253V

• My voltage of 251V is fully within this official range

• All my other devices (other laptops, phones, AC, fridge, etc.) work normally

• I tested the HP laptop at multiple locations with normal 230V supply, and the same issue still happens

• This problem has been present since Day 1, so it clearly points to a manufacturing or internal hardware defect

• The HP charger output is normal at 20.1V

This looks like a problem in the laptop’s internal power delivery or VRM switching components, not a household voltage problem.

Rejecting warranty based on 251V, which is within BIS limits, seems unfair.

I am requesting proper support or escalation since this is a genuine hardware defect that should be covered under warranty.

Any advice or guidance would be appreciated.
Thank you.

[VikramTheGreat]

Hi @knightrider565,

Welcome to the HP support community.

Thank you for taking the time to share such a detailed explanation. I can completely understand how concerning this must be, especially when the issue has been there since day one and the warranty claim was declined for what appears to be a voltage reading that’s still within standard BIS limits. You’ve done an excellent job documenting the situation clearly.

To help us review this further and ensure it gets the right level of attention, could you please share:

• The HP case number related to your previous warranty claim, or
• The laptop’s serial number and product number (P/N) in a private message (please don’t post them publicly here).

Once we have those details, we’ll be able to:

• Check your earlier service record,
• Escalate the concern to the appropriate HP case team if needed, and
• Arrange a proper follow-up to help get this resolved fairly.

We want to make sure your HP Victus performs as it should, and we’ll do our best to get this sorted.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[knightrider565]

To the HP Community, HP India Management, and Escalation Teams,

I am posting this as a final public attempt to get a resolution for a severely defective, ₹75,000 HP laptop.

The core problem is a critical hardware defect: The laptop freezes entirely and the sound distorts/stutters (audio loop) every single time the charger is unplugged.

The Pattern of HP Service Failure

My experience is now a clear-cut case of service failure and delay tactics:

Multiple Failed Repairs: HP technicians have already made TWO on-site visits. They performed troubleshooting/repairs but FAILED to solve the issue. The problem persists exactly as before.

False Assurances & Delay: Instead of acknowledging the clear hardware defect and issuing a DOA (Defect on Arrival) certificate (which the failed repairs confirm is needed), HP support is providing "fake assurance" and repeatedly pushing back my replacement request with Flipkart.

DOA Denial: Despite multiple failed attempts to fix a core power/motherboard issue on a brand-new device, HP is neither fixing the laptop nor authorizing the DOA/Replacement.

I am now trapped: I have a non-portable, expensive, defective machine, and HP's failed service is being used to deny a replacement that I am fully entitled to.

Demand for Immediate Escalation

This is beyond routine technical support. I demand that a Senior Manager or Escalation Team member intervenes immediately. I require:

Immediate DOA Approval: A clear, irreparable hardware fault has been confirmed by the failure of two service attempts. A DOA certificate must be issued to facilitate the replacement via Flipkart.

A Concrete Timeline: Stop the 48-hour wait game and provide a firm, documented timeline for the full unit replacement.

My faith in HP's premium line and support has been shattered. I will not accept another failed repair attempt or another assurance without action.

I urge anyone facing similar issues to hold HP accountable for their replacement policies.

Thank you.