Warranty Repair.

[OwenB15]

Chromebook won't start up.

No power light.

Power adapter checked and fine (when plugged into another notebook it starts charging fine). 

Different power adapter tried with Chromebook - no joy. 

Hard reset tried multiple times.

My conclusion is that it's probably a hardware issue as it just stopped working without any prior warning and no events (such as dropping, knocking or spillage).

26 days left on the warranty (phew)  so trying to arrange a return for repair. 

[Dragon-Fur · Accepted solution]

@OwenB15 

Normally your faster option is to submit your case with HP Support.

Our methods to contact HP in your stead are indirect and we have no influence on the outcome.

I have posted the HP Support information later in this message.

That said,

• I will submit a request that someone take a look.

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If you can do so, you are best served opening a case for warranty repair.

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HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information to submit your online case
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Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
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• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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HP Chromebook - 14-db0503sa

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[OwenB15]

Thanks Dragon-fur. The reason I resorted to the community is that there was no apparent way to contact support via the web site - just ended up going in loops to the virtual assistant who returned me to the same home page via a set of automated questions each time. 

[Dragon-Fur]

@OwenB15 

You are welcome.

As obvious as it seems from one side, it is apparently not so easy to find from the other.

Smiling.

Good Luck.

Stay Safe.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

[asmita6658]

Hi @OwenB15

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!