Solved: Warranty dispute? - HP Support Community

jn_texas · ‎12-01-2025

Anybody know how to file a warranty dispute online? Figured my warranty should still be good 6 months after purchase, but just expired according to the warranty check and can’t find any link to dispute this. Thanks

Kuroi_Kenshi · ‎12-05-2025

Hi @jn_texas,

Welcome to the HP Support Community!

Thanks for reaching out!

I understand you’re seeing incorrect warranty dates for your device. To help update the warranty to the correct purchase date, I’ll need a couple of details from you.

1. Please share a copy of your purchase invoice
• Make sure the invoice clearly shows the serial number (S/N) and the purchase date.
• A photo or PDF is fine.

2. Please share an image of the device label
• This is usually found on the back or bottom of the device.
• The label should clearly show the same serial number (S/N) as on your invoice.

Once I have these two images, I can check the mismatch and guide you on the next steps to correct the warranty.

Please send the above details via private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

Best regards,

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

SteffenBaierUK · ‎12-02-2025

Hello @jn_texas ,

Welcome to the HP community.

As a new guest to our community, I would advise the community search functionality, as it bears answers for most questions.

A quick search for the term "warranty" finds, as an example, this >Brand new desktop already out of warranty?<

One of our friendly volunteers explains exactly why this is happening and also shows how the warranty, if entitled, can be corrected using the Warranty Dispute page.

Most of us are just volunteers here.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

jn_texas · ‎12-02-2025

Thank you for your reply and the fact that you are volunteering your time. The problem I have is, that it no longer seem possible to get to the Warranty Dispute page from the Warranty Check page. This is what it looks like when I run a warranty check,-

As you can see, the “Dispute This” link is not present.

Btw the laptop was purchased in May of 2025.

Thank You

Kuroi_Kenshi · ‎12-05-2025