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Raveena_gandas
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Warranty promises not kept

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Actually I logged a complaint before the warranty period get over...I bought a laptop which worked properly just for 6 months. They said you need not visit the service center, we will fix the problem through phone only. And asked me to a buy a pendrive of worth two thousand. After receiving the delivery of the pendrive ...I called them many time 3-4 technicians tried to download the booting system but couldn't.  The last one told me that we will contact you in around 20 days. And suddenly just the day before the call was scheduled...I received an email which says that your case has been closed.

Now after wasting my time and  for about two months they are saying that your product is out of warranty...we cannot do anything.

This is sheer cheating.

I am very disappointed. How can such a big company can play such dirty games with the customers?

 

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Betty0610
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@Raveena_gandas

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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