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Greg_PASS
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What is the meaning of HP Failure ID: M8CE1A-8ACAKP-XD7X7G-60SS03 and remediation steps

HP Recommended
HP Notebook - 15-ay091ms
Microsoft Windows 10 (64-bit)

Performing regular tasks (email, web, Excell) on my HP Notebook - 15-ay091ms running WIN 10 (64-bit), the notebook froze. Upon restarting, received a blue screen with a stop code: Unmountable Boot Volume and that the notebook will restart.  After the auto restart it spins on the HP screen with Preparing Automatic Repair and goes no further.  After some investigation I used the HP PC Hardware Diagnostics UEFI, performed a component quick test on the hard drive and received the following.

Testing Drive : 1

Hard Drive SMART Check: Passed

Hard Drive Short DST Check: Failed

 

HP Failure ID: M8CE1A-8ACAKP-XD7X7G-60SS03

Product ID: X0H80UA#ABA

Type: Hard Drive [Q]

Description: Hard Drive 1 – Primary HDD Bay*

 

I believe my HD is done, but looking for some professional and/or experienced confirmation?  Suggestions on a replacement HD and instructions?  Suggestions on how to extract the data from the old HD?

 

Thanks,
Greg

1 REPLY 1
Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi, Greg: 

 

99% of the time you get one of those failure ID codes, it means that you need to install a new hard drive and reinstall the operating system.

 

Here is the failure report generated by the code you posted, minus your PC's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
M8CE1A-8ACAKP-XD7X7G-60SS03OKCND00000004/29/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure...

 

HP Notebook PC (Intel) * Models: 15-ay000 – 15-ay099 * Models: 15-ay100 – 15-ay199HP 250 G5 Notebook...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, make a bootable USB recovery drive using the HP cloud recovery tool on another Windows PC running W7 64 bit or newer.

 

Here is an info link for how to use the cloud recovery tool...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

It is very unlikely you will be able to recover any data from the drive, but you can toss a few bucks at the problem and buy a SATA to USB cable, plug one end into the failed drive, and the other end into a working PC's USB port and see if you can read and copy any files from the drive to the PC.

 

Something like this...

 

Amazon.com: StarTech.com SATA to USB Cable - USB 3.0 to 2.5” SATA III Hard Drive Adapter - External ...

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