• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-13-2024 11:27 AM

HP Recommended

When I press power button it is not turning on but the battery was fully charged. I tried the circle v s the window thing and holding the button nothing is working at all I really need help right now. It turned off after dying and it's not turning on.

Category:
1 REPLY 1

‎04-19-2024 12:07 PM

HP Recommended

Sorry to tell you this, but with some laptops, if the battery dies, the laptop will not start anymore even if you connect the charger.


You have to replace the battery by getting the battery part number printed on it and doing an online search for a vendor that will sell you one. We have no list of vendors, so we can't provide you that information.


Replacing the battery should get the laptop booting again -- but if it does not, then the charging circuit has failed (which might be why the battery died in the first place) and if that is the case, since that can't be replaced, the laptop is DEAD.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.