Whenever I play games, my screen turns black and just sends me back to the lock screen over and over

[ElijahA9]

Whenever I load up Rainbow six siege and get in a match, my screen starts to turn black and take me back to the lock screen, this happens over and over. While that is also happening, I see the power button flickering, white to off, off to white. At first I thought I got ratted but I checked event viewer and it was actually the Power Manager has requested suppression of all input (INPUT_SUPPRESS_REQUEST=1) error code, I also have the Power Manager has not requested suppression of all input (INPUT_SUPPRESS_REQUEST=0) error code. How do I fix this? I just updated my graphic drivers through Nvedia, so I'm going to check if it fixed it.

Update: Updating my drivers didnt work

[VikramTheGreat · Accepted solution]

Hi @ElijahA9,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 
It sounds incredibly frustrating to be pulled out of your game mid-match, only to be met with a flashing power button and a screen that keeps locking up. You’ve already done so much — updating drivers, troubleshooting — yet the problem lingers. What you're experiencing is tied to the system’s power manager incorrectly suppressing inputs, almost like your laptop is "blinking" between awake and asleep. Let's get this smoothed out so your OMEN can stay sharp and steady, just like you need it to.

1. Update the BIOS:

A faulty or outdated BIOS can cause power and sleep issues, including input suppression errors.

• Go to HP Support → Enter your Product Number 7B9S0AV.
• Download the latest BIOS update listed under "BIOS."
• Run the update carefully following on-screen instructions (do not interrupt power during BIOS update).

2. Reset the Embedded Controller (EC Reset)

The EC manages the keyboard, battery, and some power functions. This resets any stuck signals:

Steps:

• Turn the laptop off completely.
• Unplug the AC adapter.
• Press and hold the Power button for 15 seconds.
• Plug the charger back in and turn the laptop on.

This clears any input suppression request signals stuck in firmware.

3. Update the OMEN Gaming Hub.

Do try and keep me posted on how it works

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[ElijahA9]

Alright, I did all those things you said, I even ran a **bleep**-ton of tests in the HP support, it also said that my BIOS was up to date. Also when I held the power button for 15 seconds and opened my laptop back up, it hit me with a bios error, like bioserror 500. Im running a match of siege right now to see if I fixed it. If it still shuts off, I know it's my cpu. Since my CPU temperature gets pretty high I think its force shutting down my laptop.


Edit: Ok, it's not happening now so those tests either fixed it or the air flow thing I put under my cpu worked, Ill mark your answer as solution though, as Im not sure which one worked.

[VikramTheGreat]

HI @ElijahA9,

Thank you for letting me know. Sorry to hear about the BIOS error. Please try a Restore on the Pc and let me know if this helps.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support