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- Whenever I turn on my laptop it's shows. ...

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01-25-2022 03:42 AM - edited 01-25-2022 03:44 AM
Whenever I turn on my laptop it's shows.
HP PC HARDWARE DIAGNOSTIC UEFI
Version 1.9.0.0- BIOS
For more information, please visit: www.hp.com/go/techcenter/PCD i ags
Memory test
Hard drive check
Language
Exit.
When i try to exit the screen gets totally black and restart the same page, so I'm not able to open my laptop.
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