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‎04-06-2025 11:03 AM

HP Recommended
Product: HP PAVILION
Operating System: Microsoft Windows 10 (32-bit)

while starting the laptop the system displayed perform SMART CHECK of HARD DISK and While Testing Hard Disk Drive smart check FAILED, displayed FAILURE ID: Q4WG51-820CJX-MFPWMA-60D103

1 REPLY 1

‎04-06-2025 12:17 PM

HP Recommended

You will probably have to install a new hard drive and reinstall the operating system.

 

Enter the required information at the link below and it should provide a report of the code:

 

HP Customer Support - Service Center

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