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‎01-23-2019 07:25 AM

HP Recommended
Product: 15-bs658tx
Operating System: Microsoft Windows 10 (64-bit)

during bios update, laptop gets shutdown and no display.

3 people had the same question
2 REPLIES 2

‎01-25-2019 03:53 PM

HP Recommended

@abhi27

 

Welcome to HP Support Community

 

If the Notebook is not booting up after the BIOS update, I suggest you perform a BIOS Roll back

 

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key  and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.

    HP BIOS Update recovery in progress

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. 

If the issue persists, follow the instructions in Steps 2 & 3 from this Link: https://support.hp.com/in-en/document/c02693833 to reinstall the BIOS Recovery File using a USB drive

 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎01-25-2019 10:50 PM - edited ‎01-25-2019 10:52 PM

HP Recommended

@abhi27 

If you are still in warranty I would contact HP. there have been quite a few laptops in the 15 BSxxx series that were pushed an update that resulted in a no-boot.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

@KrazyToad 

If you would like to look over the others and maybe provide feedback to HP.The last one has a lot of good info.

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Boot-loop-after-bios-update/m-p/6987048#M1580...
https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Laptop-does-nt-start-after-bios-f-54-update/m...
https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Update-bios-and-after-that-does-t-work/m-p/69...

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-BS-145TU-BIOS-update/m-p/698...

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