While my Hp 15-dy2xxx is on , nothing happens when power button is pressed

[heltyA]

It used to work for a good while when i once changed the power options in system settings to hibernate when the power button is pressed.  Then now it didnt seem to work anymore.  Resetting it as instructed 

 it doesnt even turn off. But if the battery drains, it does power on when pressed. Thank you for tips

[Sneha_01]

Hi @heltyA,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP 15-dy2xxx laptop is experiencing issues related to power management settings and possibly the hardware. Here’s a detailed guide to troubleshoot and potentially resolve the problem:

1. Perform a Hard Reset

Since your laptop doesn’t turn off or respond when the power button is pressed, try performing a hard reset:

Power Off Laptop:

• If your laptop is on, press and hold the power button for about 10-15 seconds until it completely shuts down.

Disconnect Power and Battery:

• Unplug the power adapter from the laptop.
• If your laptop has a removable battery, take it out.

Drain Residual Power:

• Press and hold the power button for 15-20 seconds to discharge any residual power.

Reconnect and Power On:

• Reinsert the battery (if removable) and plug the power adapter back in.
• Press the power button to turn on the laptop.

2. Check Power Settings

If you can power on your laptop but it doesn't respond to the power button as expected:

Boot into Windows:

• If the laptop starts up, boot into Windows.

Access Power Options:

• Go to Control Panel > Hardware and Sound > Power Options.
• Click on Choose what the power buttons do on the left sidebar.

Check Power Button Settings:

• Make sure the settings for When I press the power button are configured correctly. For a quick test, set it to Do nothing or Sleep and see if it changes anything.

3. Update or Reinstall Power Management Drivers

Device Manager:

• Open Device Manager by right-clicking the Start button and selecting Device Manager.

Update Drivers:

• Expand the System devices section and locate Microsoft ACPI-Compliant Control Method Battery or similar.
• Right-click and select Update driver. Choose Search automatically for updated driver software.

Reinstall Drivers:

• If updating doesn’t work, try uninstalling the driver by right-clicking and selecting Uninstall device. Restart your laptop, and Windows should reinstall the driver automatically.

4. Check BIOS/UEFI Settings

Enter BIOS/UEFI:

• Restart your laptop and enter BIOS/UEFI settings by pressing Esc, F2, or another specific key during startup (the key varies by model).

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support