Why won’t my HP laptop log me in. It’s a Microsoft account and says incorrect password when it’s no.

[Tanya221]

It’s a pentium gold HP laptop

[Tanya221]

The laptop is terrible and runs so slow and has been doing this since I bought it only a few months ago. There’s not many apps. Netflix, Spotify and chrome runs very slow and it freezes!

[KrazyToad]

@Tanya221

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you run a System Test to confirm the Hardware Functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If the issue persists please perform a System Recovery. Link: https://support.hp.com/in-en/document/c04758961

Thank you

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