Will not let it reset. Only goes to 49% but what would make it do that

[Jays82]

Trying to do a master reset on my HP stream. It only goes to 49% then kicks off and wants to restart the reset what would make it do that or how can I go about getting around that

[Raj_05]

Hi @Jays82,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Stream is having trouble completing a master reset and keeps restarting the process at 49%, there could be a few reasons for this issue. Here are some steps you can try to resolve the problem.

Power Cycle the Device:

• Turn off your HP Stream.
• Disconnect the power adapter and remove the battery (if applicable).
• Hold down the power button for about 15 seconds to discharge any residual power.
• Reconnect the battery and power adapter.
• Turn on your HP Stream and try the reset process again.

Check for Errors:

• Pay attention to any error messages or codes that appear when the reset process fails. These can provide clues about the specific issue.

Use an External Media for Reset:

• Create a Windows installation media on a USB drive using another computer.
• Boot your HP Stream from the USB drive.
• Choose the option to reinstall Windows, and follow the on-screen instructions.

Check Disk for Errors:

• If there's a problem with the internal storage, it might be causing the reset to fail.
• Boot into the Windows Recovery Environment (WinRE) by restarting your computer and holding down the Shift key while clicking Restart.
• Go to Troubleshoot > Advanced options > Command Prompt.
• In the Command Prompt, type chkdsk /f and press Enter. This command will check and repair disk errors.
• After it completes, restart your computer and try the reset again.

Update BIOS/UEFI:

• Check if there's a BIOS/UEFI update available for your HP Stream on the HP support website. Updating the BIOS/UEFI may resolve compatibility issues.

Remember to back up any important data before attempting these steps, as the reset process can result in data loss.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support