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‎04-02-2024 12:19 AM

HP Recommended

I have an HP envy x360. The power button comes on for three seconds then turns off the computer will not start. I tried disconnecting the battery, and it still doesn’t work. Once I plug the charger in the charging light comes on when I press the power light button. It lights up for about three seconds, while the charging light turns off, and no power comes to the screen.

I need help I work remotely and I don’t know what to do

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1 REPLY 1

‎04-02-2024 01:22 PM

HP Recommended

Here's a video from HP Support about troubleshooting a laptop that does not power on or hold a charge:


https://www.youtube.com/watch?v=MgDy0h9a7Jg



I am a volunteer and I do not work for, nor represent, HP
HP Laptop Starts but No Display | Black Screen | HP Support
HP Laptop Starts but No Display | Black Screen | HP Support
youtube.com/watch?v=MgDy0h9a7Jg
This video is updated https://youtu.be/wx8CS44fin4 In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to ...
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